The types of information that we collect

At gnooko your privacy is important to us. We believe it is important for you to know how we treat your personal information. We provide this privacy policy to explain why we collect personal information (information about an identifiable individual) about our employees and other individuals who interact with us (such as contractors, internet visitors and customers) and how we handle that information. gnooko is committed to protecting your online information.

With your consent, we may gather personal information from you in person, over the telephone, at our office, or by corresponding with you via mail or on the Internet. We may also retain the services of an outside agency, with your consent. Our goal is to provide you with the most efficient and personalized experience while you are visiting our site.

The type of information we may collect about you depends on whether or not you are an employee/contractor, website visitor or customer of gnooko. The information we collect from current or prospective employees and contractors may include your name, contact information, place of residence, social insurance number, previous employment history, education record, credit record, and criminal convictions record for which a pardon has not been granted. The information we collect from current or potential customers who are individuals may include your name, contact information, place of residence, credit information or a credit card number, if required.

Under the Personal Information Protection and Electronic Documents Act, personal information does not include the name, business title, business address, business telephone of any person, i.e. information on a business card.

We collect information from you when you submit through our site, contact us or subscribe to our blog or mailing list or download our content, a white paper, for example. When submitting information on our site, as appropriate, you may be asked to enter your name, e-mail address, postal code or phone number. When completing the Pre-Approval application, for example, we do ask for a lot more information. You may, however, visit our site anonymously. Like most websites, we use cookies to enhance your experience, gather general visitor information, and track visits to our website. Please refer to the ‘Do we use cookies?’ section below for information about cookies and how we use them.

How we use your personal information

Typically, the personal information collected about you depends on whether or not you are an employee/contractor,website visitor or customer of gnooko. If you are a potential or current employee or contractor, the personal information is used by gnooko to initially assess your suitability for employment or contract for services with gnooko. Upon successful hiring or contracting, your personal information may be provided to an outside payroll agency, Group Benefits Company and/or to our accounting department. In these cases, only the information that is necessary to pay you is given to these organizations.

If you are a customer, the personal information may be used to assess your credit worthiness, to enable gnooko to fulfill the goods and services being provided, or to process the payment for these goods and services. If you are a website visitor the personal information may be used to send you the content that you have given us consent to send you, or to contact you with your consent for the information you have requested of us.

Sharing of personal information

If you are a current employee or contractor of gnooko, we may, from time to time, provide other employees and contractors of gnooko with your home telephone number and/or your home e-mail address. In these cases, the information is provided to other employees who may require this information in order to undertake their responsibilities to gnooko and its business contacts. An example of a situation where your personal contact information may be provided is where you are required to provide standby, after hour’s service response to clients.

gnooko’s vendors may require customer information such as name, address and contact information for things such as warranty purposes.

Your consent

If you choose to provide personal information to gnooko, we assume that you consent to the collection, use and disclosure of your personal information as outlined in this Privacy Policy or otherwise at the time of collection, use or disclosure. If gnooko requests additional personal information or intends to use or disclose your personal information differently than described in this Privacy Policy, we will advise you at or before the time of collection, use or disclosure (as the case may be) as to how we will handle that personal information. gnooko will not collect, use or disclose personal information other than as described herein, or at the time of collection, use or disclosure (as the case may be), or as otherwise required or permitted by law.

There are limited instances where gnooko may collect, use or disclose your personal information without your consent as required or permitted by law, for example: (1) to collect a debt owed to us; (2) to meet government tax reporting requirements; and (3) to comply with an order made by a court.

Consent may be express or implied depending on the circumstances. Please note that, in some cases, your choice to refuse or withdraw consent to certain collection, use or disclosure of personal information may impact on gnooko’s decision with respect to your employment or contract for services.

Retention of personal information

gnooko will destroy, erase or render anonymous personal information no longer required for the stated purposes or for a legal or legitimate business requirement.

Security safeguards

gnooko takes precautions to protect your personal information against access, disclosure, inappropriate alternation and misuse. All safety and security measures are appropriate to the sensitivity level of your information. Access to your personal information is restricted to those persons whose job responsibilities require them to have access.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:
* to personalize your experience
* to improve our customer service
* to contact you
* to process transactions
* to administer services as requested by you

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the service requested by the customer.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when submitted through the website. These security measures include password protected directories and databases to safeguard your information.

Do we use cookies?

Yes. Cookies are small files that a website or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers to recognize your browser and capture and remember certain information.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Changes to this Privacy Policy

gnooko reserves the right to change this Privacy Policy from time to time. If gnooko makes a material change, this privacy policy will be updated accordingly. We recommend that you review this privacy policy periodically so that you are aware of any changes. Any changes to our privacy policy will be posted on this page.

Contacting Us – Inquiries, Questions, or Complaints

Should you have any questions or concerns regarding gnooko’s privacy policy please contact Robert (Rob) Burns, Managing Partner, at (289) 554-1961 or


Privacy Policy Pledge

We pledge to you, our customer, business partner and website visitor, that we have made a dedicated effort to bring our privacy policy in line with the important privacy laws and initiatives that govern our land.