The types of information that we collect
With your consent, we may gather personal information from you in person, over the telephone, at our office, or by corresponding with you via mail or on the Internet. We may also retain the services of an outside agency, with your consent. Our goal is to provide you with the most efficient and personalized experience while you are visiting our site.
The type of information we may collect about you depends on whether or not you are an employee/contractor, website visitor or customer of gnooko. The information we collect from current or prospective employees and contractors may include your name, contact information, place of residence, social insurance number, previous employment history, education record, credit record, and criminal convictions record for which a pardon has not been granted. The information we collect from current or potential customers who are individuals may include your name, contact information, place of residence, credit information or a credit card number, if required.
Under the Personal Information Protection and Electronic Documents Act, personal information does not include the name, business title, business address, business telephone of any person, i.e. information on a business card.
How we use your personal information
Typically, the personal information collected about you depends on whether or not you are an employee/contractor,website visitor or customer of gnooko. If you are a potential or current employee or contractor, the personal information is used by gnooko to initially assess your suitability for employment or contract for services with gnooko. Upon successful hiring or contracting, your personal information may be provided to an outside payroll agency, Group Benefits Company and/or to our accounting department. In these cases, only the information that is necessary to pay you is given to these organizations.
If you are a customer, the personal information may be used to assess your credit worthiness, to enable gnooko to fulfill the goods and services being provided, or to process the payment for these goods and services. If you are a website visitor the personal information may be used to send you the content that you have given us consent to send you, or to contact you with your consent for the information you have requested of us.
Sharing of personal information
If you are a current employee or contractor of gnooko, we may, from time to time, provide other employees and contractors of gnooko with your home telephone number and/or your home e-mail address. In these cases, the information is provided to other employees who may require this information in order to undertake their responsibilities to gnooko and its business contacts. An example of a situation where your personal contact information may be provided is where you are required to provide standby, after hour’s service response to clients.
gnooko’s vendors may require customer information such as name, address and contact information for things such as warranty purposes.
There are limited instances where gnooko may collect, use or disclose your personal information without your consent as required or permitted by law, for example: (1) to collect a debt owed to us; (2) to meet government tax reporting requirements; and (3) to comply with an order made by a court.
Consent may be express or implied depending on the circumstances. Please note that, in some cases, your choice to refuse or withdraw consent to certain collection, use or disclosure of personal information may impact on gnooko’s decision with respect to your employment or contract for services.
Retention of personal information
gnooko will destroy, erase or render anonymous personal information no longer required for the stated purposes or for a legal or legitimate business requirement.
gnooko takes precautions to protect your personal information against access, disclosure, inappropriate alternation and misuse. All safety and security measures are appropriate to the sensitivity level of your information. Access to your personal information is restricted to those persons whose job responsibilities require them to have access.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
* to personalize your experience
* to improve our customer service
* to contact you
* to process transactions
* to administer services as requested by you
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the service requested by the customer.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when submitted through the website. These security measures include password protected directories and databases to safeguard your information.
Yes. Cookies are small files that a website or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers to recognize your browser and capture and remember certain information.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Contacting Us – Inquiries, Questions, or Complaints